Twitter has just released some useful new features that make it even easier for businesses to provide customer support on Twitter. I’ll show you how to set it up quickly and easily.
Customer support is live and conversational
Studies suggest that more people prefer to get customer support via Social Media than over phone and email. Social interaction with customers leads to increased brand loyalty and sales.
Integrate Twitter into your business’ customer support
We’ve already seen how to add a Twitter Message button to your website so that you can receive enquiries via Twitter’s private message system. This week we look at some new tools that Twitter has recently given us to improve our customer support services.
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