Twitter has just released some useful new features that make it even easier for businesses to provide customer support on Twitter. I’ll show you how to set it up quickly and easily.
How to set up Twitter's new Customer Support Features for businesses

Customer support is live and conversational

Studies suggest that more people prefer to get customer support via Social Media than over phone and email. Social interaction with customers leads to increased brand loyalty and sales.

Integrate Twitter into your business’ customer support

We’ve already seen how to add a Twitter Message button to your website so that you can receive enquiries via Twitter’s private message system. This week we look at some new tools that Twitter has recently given us to improve our customer support services.

Here are the new features we’ll be adding:

Show that you provide support in Twitter search results

Twitter Profile on MobileWhen users search Twitter for your business a label will be displayed to show that your Twitter account provides support. This label also shows up when someone @mentions you.

Show times of availability on your Twitter profile

Indicate to your customers when they can expect a response from you by displaying what days and times you are most likely to respond right in your Twitter profile.

Add a Message button to your Twitter profile

A Message button will also be prominently displayed on your Twitter profile which is a great Call to Action, prompting customers to contact your business directly and privately.

How to add these new customer support tools

These features can be accessed via the new Customer Support Settings page on your Twitter Dashboard.

Just like when we saw how to add a Twitter Message button to your website, you must enable the setting that allows anyone to contact you via Direct Message (DM).

Watch the Instagram video below. The shorter six second version can be found at Vine.

Steps:

  1. Visit your Twitter Dashboard at dashboard.twitter.com
  2. Click on your avatar and then on Settings
  3. Tick Receive Direct Messages from anyone
  4. Tick Show that my account provides support
  5. Add what times you are most available to respond to enquiries
  6. Add what days you are available to provide support
  7. Click Save

Make it easier for customers to contact you by indicating your availablity with Twitter’s new Customer Support features.

Watch Six Second Tech on Periscope Live every week

Join me every Friday morning on Periscope at 9:30am AEST for the live show of Six Second Tech in which each tip is discussed with additional related tips. Ask questions about this tip and others, offer your own tips and suggestions for future episodes, and meet others interested in the same topics. See the Live Streaming page for more information.

Need assistance with your social media?

Vintuitive provides one on one training to anyone who’d like to learn the skills to become more productive with online tools and how to promote their business with social media.

Twitter has added finer controls over the filtering of notifications for people you follow, with a focus on live video. Here’s how to turn them on.

How to Turn on Twitter Live Video Notifications
(Read More »)

Enable Night Shift on your iPhone and iPad to sleep better at night. Synchronise your devices with the cycles of nature to improve your health.

How to Enable Night Shift on iOS for better sleep every night

Blue light after dark prevents sleep

Last week we saw how to use Dark Mode to make Twitter easier on the eyes. Today we tackle the broader effect of the blue light that is emitted by our devices and it’s potential harm to our health.
(Read More »)

Twitter has released Night Mode to make it easier for you to tweet in the dark. Android Twitter users received this update in July and now iOS users can also enjoy tweeting in the dark.

Phone with Twitter in Night Mode
(Read More »)

You can now add a Twitter Message button to your website!  It’s so easy, I’ll show you how to set it up in six seconds.

Let Twitter be your Messenger
(Read More »)

AnimatedSnapQRCodeThere are several ways in which you can add someone on Snapchat.  I’ll show you how to follow someone using the Snapcode but I’m also going to show you how to crack the code and break out of Snapchat!

Adding someone on Snapchat

A common method of following someone on Snapchat is to take a photo of the Snapcode, save it to the camera roll, open up the Snapchat app and tap on the little ghost at the top of the screen, then tap “Add friends”, then “Add by Snapcode”, and then tap on the Snapcode in order to scan it and add the new user.

That’s a lot of steps!
(Read More »)

Has a third-party app hijacked your Twitter account and is secretly inserting links into your tweets?  I’ll show you how to stop apps advertising on your Twitter account and put an end to those unwanted tweets.

Last week I demonstrated how to remove yourself from someone else’s Twitter list. This week I delve into another annoyance on Twitter and help you solve it in six seconds.
hooded figure with Twitter birds coming out of hood.


(Read More »)