Twitter officially opens it’s corporate office in Sydney this week.
Although the new Sydney office has been in operation for the past month, the official opening will take place this week.
Twitter currently has around two million users in Australia and hopes to increase that number with the new office. The new local foothold will also be focusing on increasing it’s advertising revenue by offering sponsored tweets by Australian businesses.
Former Google executive for the Asia-Pacific region, Karen Stocks will be joining Twitter as the Australian managing director.
Yesterday Karen tweeted:
Very exciting day, I will be joining the Twitter team in Australia as Managing Director!
— Karen Stocks (@KazStocks) September 1, 2013
Karen’s own Twitter account, @kazstocks shows that she is not exactly a heavy tweeter with only 31 tweets in the 16 months she’s had the account. I suspect we’ll be seeing a lot more tweets from Karen soon.
The increased presence in Australia also means that Twitter will be more effective at tackling online bullying by having closer contact with local authorities.
You can follow the official Twitter Australia account on @TwitterAU
Contact Twitter Australia Support
I receive a lot of phone calls from customers wanting to get in touch with Twitter. It is difficult but not impossible to find Twitter’s phone number: 415-222-9670 but there is no point calling that number as Twitter does not offer phone support. Instead, you’ll be directed to the online Twitter Support page.
If you are having trouble accessing your Twitter account, or someone has hacked into your account, or experiencing some other problem with your Twitter account, you can visit Twitter Support, specifically, the Contact Support page.
Alternatively, you can tweet Twitter Support publicly at @twittersupport, or Twitter Australia specifically at @TwitterAU or Karren Stocks Karen’s replacement at Twitter Australia, @suzynicoletti.
How to deactivate your acount (must be done from the desktop, not mobile)
See also How to report violations.
Great blog post vin. 🙂
Anyone know how to contact Twitter’s corporate office almost impossible to find a phone or address….yes could tweet but a personal matter
How do I contact Twitter.
Someone has opened a Twitter account using my email address.
I’m now getting these emails about posts made by others with Arabic sounding names.
I tried to lodge a complaint on the twitter website but that was a week ago and I’ve had no response. (Great communication from a communications organisation … I don’t think)
Surely someone in from Twitter Australia is contactable by telephone.
Why are they so secretive about having a telephone number?
How do I get control of my own email address again?
I agree sick & tired of trying to reset my account & receiving a computer generated reply
One phone call & this problem will be solved in 60 sec Grrrrrrrrrrrr
So frustrating
How do I contact Twitter I have a personal
Matters
Why is my twitter account suspended .
Any help would be great to see
Terry,
You should go to the account’s page and request a password reset. This will then trigger an email to be sent to you, and then you can simply change the account password, log in and close the account. See here for more info: https://support.twitter.com/articles/110202
To the others who are having trouble, you can find help at the Twitter Support page: https://support.twitter.com/
Contact Twitter via this page: https://support.twitter.com/forms
I hope that helps.
I’m an Aussie & regret my new Twitter account. It prompted me to verify my phone number but when they sent me the verifocation code it then then said it couldn’t follow through at the moment. Then it said my acct was compromised and locked me out. I will be deleting the account as soon as I work out how to.
Didn’t even finish the Twitter joining process after at least two years being Twitter free I’m getting hounded by Twitter emails and I don’t give two hoots about anything Twitter (was only going to join to watch what and who my daughters are conversing with) with no way to contact Twitter without signing in….wish they’d stop sending me crap….now I’m searching Google to tell them to piss off stay clear of Twitter
Heather, deleting a Twitter account is a fairly simple process. Simply log in to your account on your computer and go to settings/ account: https://twitter.com/settings/account
Scroll down to the bottom of the page and click on “Deactivate my account”.
Michael, it seems that Twitter is trying to help you complete the signup process after you gave up part way through. At the bottom of this article, I included links to where you can contact Twitter without using your Twitter account: https://support.twitter.com/forms
Also, you can monitor any Twitter account (such as your daughter’s) without having to join Twitter, as can anyone. Simply visit her page at http://www.twitter.com/username.
Hi Vin,
No, it doesn’t help, because my password change email keeps getting sent to my old email address (which is annpulbrook@bigpond.com). It needs to be sent to my new email address nestatalent@annpulbrook.org.au. My business has suffered greatly as a result of this for the past week. Desperate for help. Please help!
Hi Ann,
I’m not sure exactly what trouble you are having but you can try having a look at the Support page: https://support.twitter.com/
You can also try contacting Twitter via this page: https://support.twitter.com/forms
Vin.
Hi I keep getting this message:
Password change required
Jayne Dawes
@Dawesy66
What Happened?
We have detected unusual activity on your account. For your security, your account has been locked until you change your password.
What can you do:
To secure your account, please change your password before logging back in.
I cannot access the account to change my password and i no longer have access to the email address bjdawes1@tpg.com.au. I have filled in the complaint help form numerous times to no avail. Why cant someone assist me?
Jayne
Hi Jayne,
I’m assuming you’ve lost the password to your Twitter account and are unable to log in to change your password as Twitter are advising. Other than the suggestions and links at the bottom of the article, there’s not much else I can suggest I’m afraid.
Impossible to get through to twitter very frustrating. I’ve tried to email so many times with no help. My account has been hacked and password, email address also phone number has been changed so I have no way of getting in. When I’ve contacted the help centre via email they say these no record of my email address . So I guess the don’t read the emails. What do I do now? Thanks
Hi Nadarre,
Have you tried requesting a password reset? You can do so using the password reset form here: https://support.twitter.com/articles/185703
You could also try this troubleshooting article: https://support.twitter.com/articles/31796
I hope that help. Feel free to contact me via the Contact page for further assistance.
Inability to contact Twitter help by telephone is intolerable.
Recently my account was blocked and I followed the instructions to unlock it.
Maybe that instruction came from twitter and maybe it didn’t.
The next thing was a tweet to me about not agreeing with anything I said.
Immediately after that, my tweets were all deleted and I was unable to access my account.
Somebody connected with the weasel wording alphabet queer community has learned how to hack the system and silence dissent.
Hi Louis, it seems that you may have been the victim of a phishing attack. Perhaps that email with the instructions that appeared to come from Twitter was from someone else in order to gain access to your account to delete your tweets. I’ve included some links to relevant help pages at the bottom of this article and in response to others’ comments. You could also try contacting Twitter publicly on Twitter via Twitter accounts given at the end of the article.
Hi Vin,
Delighted with your response!
The identity who hacked my account last time is now positioned exactly as before to destroy my new replacement account.
That is, one must expect that if I follow the Twitter procedure to unlock my new account it will be destroyed exactly as was the last one.
I think I need Twitter Aust intervention to re-set my account directly without involving the normal interfaces.
I am very new to Twitter but gather it is possible for somebody to complain about an account and cause it to be deactivated as mine has been.
Would Twitter be agreeable to provide a link whereby one can complain about being closed down without justification, as has happened once to me as described, and looks certain to happen again if normal procedures are followed?
Yours faithfully,
Louis
Hi Louis,
It’s certainly worth a try, via those links above.
Good luck.
Hi,
Twitter has limited my account, because it thinks I am a robot. I can only login, but cannot do anything else. I have emailed support several times but have not heard back, I cannot even message Twitter support.
I have verified my phone number, email and have enabled code signin verification.
How do I get my account unlocked? It has been a nightmare trying to talk to a human being!
Hi Daniel,
I understand your frustration. Twitter advises you to DM @TwiterSupport. I’ve found that Twitter will not respond to public tweets to them. You can also try the links at the bottom of this article to get help with your problem. Good luck!
I started and account in 2009, i never used it could see the point of it back then. In 2011 the account got hacked and they use it to send advertising tweets, resulting in the account getting suspended. I decided i had a use for a twitter account so tryed to access my account after changing the password i managed to access it found it was suspended due to violating the guidelines. So tryed the steps to activate the account again, no luck, contacted support, that replied saying that the account was in violation of their terms and conditions and will not reply to any further correspondence. I though that maybe they prefer people to make another account when their accounts get hacked, so i used my other email address to make and account it was suspended also straight up!!
I mean someone now wants to use there services and their like this about it!! I explained the situation to them, now there not talking to me????
What the Heck, i was a victim of illegal online activity. And even when i went to the effort of explaining it to them they treat me like i was the bad one!!!
Like everyone else on here has stated – can’t find phone number and don’t know what else to to about it.
Please help!!
Sorry to hear you are having trouble. All I can offer is what I have said to others. Try all the support avenues via the links given at the bottom of this post. If I were you I would try creating a new account using a different email address and from a different computer. Be aware that if you give any false information, such as location you will be automatically suspended.
Thanks for your suggestion Vin.
There must be something that we can do as a community about the way twitter are treating people that get hacked and get there account suspended. Alot of these companies hide behind automated replies and don’t care that they are treating good people like crap. There is just no other avenue to approach them. I hear they have a office in Australia, i would very much like to know where it is, hopefully a friendly visit might help to rectify this situation.
You’re welcome Tim. I’m sorry I’m not able to offer any more help. I have amended this post to include as many helpful links and information as I can find. Yes, Twitter has an office in Australia, that is exactly what this post is about.
How come I have a padlock next to my screen name and why
Hi David, the padlock next to your name means that you have set your Twiter account to private.
Twitter have the worst Customer Service of any of the major sites, they have restricted my account 15 times in the past 40 days without any notification or reason. I can tell almost to the minute when my new restriction will kick in. I have appealed many times, tweeted the CEO and Twitter Safety and I get no response at all.
Your twitter support is a disgraceful joke. My twitter account was deliberately hacked & I was nearly jailed for Using A Carriage Service to Menace & Harass! TWITTER DID NOT assist in anyway & in fact would not provide any support information as to who where & how this happened.. NOT GOOD ENOUGH! Ive had solicitor and United Nations contact Twitter and NOTHING. Rudest most unprofessional social media platform
Hi Melinda, I think your comments were directed at Twitter, not Vintuitive. Vintuitive has no relationship with Twitter, I simply wrote this article to announce Twitter opened an office in Australia eight years ago.
I’m sorry to read that you have had no success getting any kind of support from Twitter. As you can see from others’ comments, there are many disgruntled Twitter users affected by the lack of support. All I can offer is what I have said to others, see the bottom of post for suggestions on ways to contact Twitter.
Good luck!
Vin Brown.
One of your users Kaylee Ellen has used photos of me on her twitter account. Do I go to the police cyber unit about this. I feel violated.
Thanks for your comment Gregory, however, I think your gripe is with Twitter, not Vintuitive. You can find a link at the bottom of the article above to report any violations to Twitter.