Tag Archive: twitter

Twitter has just released some useful new features that make it even easier for businesses to provide customer support on Twitter. I’ll show you how to set it up quickly and easily.
How to set up Twitter's new Customer Support Features for businesses

Customer support is live and conversational

Studies suggest that more people prefer to get customer support via Social Media than over phone and email. Social interaction with customers leads to increased brand loyalty and sales.

Integrate Twitter into your business’ customer support

We’ve already seen how to add a Twitter Message button to your website so that you can receive enquiries via Twitter’s private message system. This week we look at some new tools that Twitter has recently given us to improve our customer support services.

Here are the new features we’ll be adding:

Show that you provide support in Twitter search results

Twitter Profile on MobileWhen users search Twitter for your business a label will be displayed to show that your Twitter account provides support. This label also shows up when someone @mentions you.

Show times of availability on your Twitter profile

Indicate to your customers when they can expect a response from you by displaying what days and times you are most likely to respond right in your Twitter profile.

Add a Message button to your Twitter profile

A Message button will also be prominently displayed on your Twitter profile which is a great Call to Action, prompting customers to contact your business directly and privately.

How to add these new customer support tools

These features can be accessed via the new Customer Support Settings page on your Twitter Dashboard.

Just like when we saw how to add a Twitter Message button to your website, you must enable the setting that allows anyone to contact you via Direct Message (DM).

Watch the Instagram video below. The shorter six second version can be found at Vine.

Steps:

  1. Visit your Twitter Dashboard at dashboard.twitter.com
  2. Click on your avatar and then on Settings
  3. Tick Receive Direct Messages from anyone
  4. Tick Show that my account provides support
  5. Add what times you are most available to respond to enquiries
  6. Add what days you are available to provide support
  7. Click Save

Make it easier for customers to contact you by indicating your availablity with Twitter’s new Customer Support features.

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Twitter has added finer controls over the filtering of notifications for people you follow, with a focus on live video. Here’s how to turn them on.

How to Turn on Twitter Live Video Notifications
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Twitter has released Night Mode to make it easier for you to tweet in the dark. Android Twitter users received this update in July and now iOS users can also enjoy tweeting in the dark.

Phone with Twitter in Night Mode
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You can now add a Twitter Message button to your website!  It’s so easy, I’ll show you how to set it up in six seconds.

Let Twitter be your Messenger
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Has a third-party app hijacked your Twitter account and is secretly inserting links into your tweets?  I’ll show you how to stop apps advertising on your Twitter account and put an end to those unwanted tweets.

Last week I demonstrated how to remove yourself from someone else’s Twitter list. This week I delve into another annoyance on Twitter and help you solve it in six seconds.
hooded figure with Twitter birds coming out of hood.


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Last week I showed you how to create a Twitter list in 6 seconds. Today we’ll look at why it’s not always good to be on someone’s else’s Twitter list, and what steps you can take to remove yourself from a list that you don’t want to be on.

The Twitter logo being erased
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fireman's hose split into three outletsTwitter can be difficult to consume if you follow more than a handful of people. Instead of trying to sip from Twitter’s mighty firehose, you can enjoy the different flavours from several different taps, using Twitter lists.

Curate content with Twitter lists

It’s impossible to read every tweet from everyone that you follow on Twitter. We can use Twitter lists to filter content by topic. For example, I’ve created lists for Australia News, World News. free music, South Australian wineries, Adelaide Pubs, and many more.

Create a Twitter list for an event

If you know of an event coming up build a Twitter list before the event. The list can be made private for you own use or it can be made public and you can promote it and encourage others to use it during the event.

Be aware that when building a public list each person added will be notified, but accounts added to a private list will not be notified.

Use this to your advantage.
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